Refund policy

Return & Refund Policy

toolcart.ae

At toolcart.ae, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

Eligibility for Returns

  • Products may be returned if the customer is not satisfied.

  • Return requests must be initiated within 3 days of delivery .

  • Items must be unused, uninstalled, and in original condition with all packaging, accessories, and manuals intact.

  • Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

  • Used, installed, or damaged tools.

  • Products damaged due to misuse, mishandling, or improper operation.

  • Items purchased on clearance or special discount (unless defective).

  • Electrical items without original packaging or serial numbers.

Return Process

  • Customers must contact our customer support to initiate a return request.

  • Returns without prior approval may not be accepted.

  • Approved returns must be shipped to the address provided by our support team.

  • Customers are responsible for return shipping charges unless the product is defective or incorrect.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.

  • Provide photos or videos for verification.

  • Upon verification and receipt of return goods , we will arrange a replacement or refund at no additional cost.

Refunds

  • Refunds will be processed after inspection of the returned item.

  • Approved refunds will be issued to the original payment method.

  • Processing time may take 7–10 business days, depending on the payment provider.

  • Shipping and handling charges are non-refundable unless the return is due to our error.

Replacements

  • Replacement requests are subject to product availability.

  • If a replacement is unavailable, a refund will be issued.

Warranty Claims

  • Tools covered under manufacturer warranty must be claimed as per manufacturer terms.

  • Warranty does not cover damage due to wear and tear, misuse, or unauthorized repairs.

Order Cancellation

  • Orders can be cancelled before dispatch for a full refund.

  • Orders cancelled after dispatch may be treated as a return and subject to shipping deductions.

Policy Updates

  • We reserve the right to modify this policy at any time without prior notice.

  • Changes will be effective immediately upon posting on our website.

Contact Us

For return or refund inquiries, please contact:

toolcart.ae
Customer Support: support@toolcart.ae
Website: www.toolcart.ae