Return & Refund Policy

toolcart.ae

At toolcart.ae, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

Eligibility for Returns

• Products may be returned if the customer is not satisfied.

• Return requests must be initiated within 3 days of delivery .

• Items must be unused, uninstalled, and in original condition with all packaging, accessories, and manuals intact.

• Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

• Used, installed, or damaged tools.

• Products damaged due to misuse, mishandling, or improper operation.

• Items purchased on clearance or special discount (unless defective).

• Electrical items without original packaging or serial numbers.

Return Process

• Customers must contact our customer support to initiate a return request.

• Returns without prior approval may not be accepted.

• Approved returns must be shipped to the address provided by our support team.

• Customers are responsible for return shipping charges unless the product is defective or incorrect.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery.

• Provide photos or videos for verification.

• Upon verification and receipt of return goods , we will arrange a replacement or refund at no additional cost.

Refunds

• Refunds will be processed after inspection of the returned item.

• Approved refunds will be issued to the original payment method.

• Processing time may take 7–10 business days, depending on the payment provider.

• Shipping and handling charges are non-refundable unless the return is due to our error.

Replacements

• Replacement requests are subject to product availability.

• If a replacement is unavailable, a refund will be issued.

Warranty Claims

• Tools covered under manufacturer warranty must be claimed as per manufacturer terms.

• Warranty does not cover damage due to wear and tear, misuse, or unauthorized repairs.

Order Cancellation

• Orders can be cancelled before dispatch for a full refund.

• Orders cancelled after dispatch may be treated as a return and subject to shipping deductions.

Policy Updates

• We reserve the right to modify this policy at any time without prior notice.

• Changes will be effective immediately upon posting on our website.

Contact Us

For return or refund inquiries, please contact:

toolcart.ae
Customer Support: support@toolcart.ae
Website: www.toolcart.ae