FAQ

Welcome to the ToolCart.ae Help Center! Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.

🚚 Shipping & Delivery

Where do you deliver?

We deliver across all seven emirates in the UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).

How long will my order take to arrive?

Standard Delivery: 1–3 business days.
Same-Day / Next-Day Delivery: Available for select areas in Dubai and Sharjah on orders placed before 12:00 PM.

How much does shipping cost?

FREE Shipping: On all orders of 299 AED and above!
Standard Shipping: A flat fee of 20 AED applies to orders under 299 AED.

How can I track my package?

Once your order is dispatched, you will receive an email and an SMS containing your courier tracking link so you can follow your shipment in real time.

🛒 Products & Warranty

Are all your products original and authentic?

Yes, 100%. We source directly from official regional distributors and brand representatives. Every tool sold on ToolCart.ae is guaranteed to be 100% genuine.

Do power tools come with a warranty?

Yes! Most power tools (Bosch, Makita, DeWalt, etc.) come with a 1-Year Official Manufacturer Warranty.

What should I do if a tool stops working under warranty?

Simply contact our support team with your order number and invoice. We will assist you in getting your tool serviced at an authorized brand service center in the UAE.

💳 Payments & Pricing

What payment methods do you accept?

We accept flexible payment options for your convenience:

Credit / Debit Cards (Visa, Mastercard)
Apple Pay
Cash on Delivery (COD)

Are your prices inclusive of VAT?

Yes, all prices displayed on ToolCart.ae are inclusive of 5% UAE VAT. Tax invoices are provided with every purchase.

🔄 Returns & Refunds

What is your return policy?

We offer a 7-day return policy for unused, unopened products in their original manufacturer packaging with all tags and accessories intact.

How do I request a return or replacement?

If you received a damaged, defective, or incorrect item:

Contact us within 48 hours of receiving your shipment.
Email us at support@toolcart.ae or message us on WhatsApp with your order ID and photo/video proof of the item.
Our team will pick up the item from your location for replacement or refund.

🏢 B2B & Bulk Orders

Do you offer discounts for B2B or wholesale purchases?

Yes! If you are a contractor, workshop owner, or corporate buyer looking for bulk purchases or quotation requests (RFQs), please reach out to us at sales@toolcart.ae or through our Contact Us page for custom pricing.